1. General Conditions

Matrix Transportation Solutions operates as a premier logistics provider. All services offered are subject to availability and our policies. We reserve the right to refuse service to anyone for any reason at any time.

2. Service Agreements

Clients and carriers must adhere to the specific terms outlined in individual agreements. Rates, delivery schedules, and service guarantees are outlined in your service contracts and are subject to change with notice.

3. Confidentiality & Privacy

We value your privacy. All data shared with Matrix, including personal or business information, will be handled in compliance with our Privacy Policy and used solely for service delivery and process optimization.

4. Liability Limitations

Matrix Transportation Solutions ensures every shipment is handled with care. However, we are not responsible for delays caused by external factors, including weather conditions, regulatory issues, or carrier-related disruptions. Our liability is limited to the terms defined in your specific agreements.

5. Payment Terms

Invoices must be paid according to the payment schedule outlined in your contract. Late payments may incur additional fees. Matrix reserves the right to suspend service for unpaid invoices.

6. Carrier Responsibilities

Carriers partnering with Matrix must adhere to safety, regulatory, and compliance requirements. Proof of insurance and up-to-date certifications are mandatory for all contracted carriers.

7. Dispute Resolution

In case of a dispute, we encourage open communication to resolve issues amicably. If necessary, disputes will be handled in accordance with applicable local laws.

8. Intellectual Property

All content on our website, including logos, text, and images, is the property of Matrix Transportation Solutions and may not be used without prior written consent.